Less chasing. More time for your guests.

The WhatsApp groups retire. Communication moves to where the work is — with the company’s knowledge one tap away.

• ChatConnectedAn urgent message becomes a claimable job card — “someone deal with this” becomes “Marta has it”.

  Any message can become a task, and almost any record — a task, an asset, an order, an audit, a published rota week — can be dropped into a conversation as a card and opened straight from it.

  • Team and one-to-one threads
  • Who’s on duty is always in view
• NoticeboardConnectedAnnouncements the whole company sees — must-read posts show managers “confirmed 14 of 20”.

  • Announcements, wins and new starters across the company
• Knowledge baseConnectedNew starters find answers without borrowing a colleague’s shift.

  Everything the business knows — how to fix it, where it’s stored, who to order from — searchable by the whole team, and it stays when people leave.

  • AI can draft a procedure into your house format — it runs on your own Anthropic key, added in Settings on each device, and you can leave it switched off

The daily engine: who does what, where, by when — visible to the whole team. And not just housekeeping: kitchen, maintenance, front of house and spa each run their own tasks, checklists, audits and knowledge, in the same connected system.

• TasksConnectedA task carries its room, asset, project and budget — with an owner, a stage and a history anyone can see.

  • Department-aware lists, “my tasks”, one-tap complete
  • Dashboard — the day at a glance: your tasks, who’s on duty, documents to read, and a calendar of everything due — tasks, call-outs, checklists, audits, services and compliance
• ChecklistsConnectedTemperature and other readings get your own safe ranges, turn green, amber or red as they’re typed.

  Photos and instructions show exactly what to test. A failed check becomes a ready-made task in one tap — asset and department pre-filled — temperature readings build a month-by-month history, a meter reading is filed straight into Energy, and a compliance duty can point at the checklist that proves it is done.

  • Progress autosaves as staff work
  • When the ready-made task is done, the check passes itself
• RoomsConnectedA maintenance flag on a room instantly becomes a card in the maintenance chat and a tracked task.

  The housekeeping day board reads the rota for who is on today and shows the day’s live checklists beside the rooms; a routine can carry its how-to page and the kit it concerns, and a room check is an audit started from the room’s own page.

  • A live status board
  • Early check-ins and room-ready events reach the right team
  • Guest requests & minibar — guests ask from a QR code in the room (no app, no login); minibar use lands on a reception list ready for the bill
• RotaConnectedWho is working, and when — the week and the day for every department.It is the plan — not clocking in, timesheets or holiday.

  Build it as a draft, publish it when it is right, and the department chat gets the week as a card anyone can open; staff see only what has been published. The housekeeping board reads it to put today’s people first. As you build, it flags what the Working Time Regulations ask for, with the regulation named beside each warning.

From “it’s broken” to “fixed, documented and paid for” — with the history to prove it.

• Call-outsConnectedRaise a call-out from any task — or straight away.

  It carries its asset, contractor, costs and documents, and everyone can follow every stage.

  • Send the contractor a booking link by WhatsApp or email
  • The engineer scans the QR on site and updates the job, no account needed — you see every stage instantly
• Asset registerConnectedScan the QR label: the full history — every call-out, task and cost — plus the instructions and documents that belong to it.

  Project plans, audit questions and housekeeping routines point at the same record, and it knows its budget pot. Repair or replace stops being a guess.

  • A QR label on every boiler, fridge and lift
  • Raise a task that’s already assigned to that asset
  • Due and overdue servicing flagged before anything slips

  The full asset story
• ContractorsConnectedInsurance and compliance documents with renewal dates and an at-a-glance health indicator.

  Every contractor’s full job history and paperwork in one record — attach them to a piece of kit, put them on a project team, and their insurance expiry appears on the compliance calendar before it lapses. When their engineer signs in at the door, the visit lands on their record too.

• ProjectsConnectedBreak bigger jobs into steps, with deliveries, budgets and assets attached. See how each part is progressing.

  • Refurbs and openings

When the EHO, the insurer or head office asks — the answer is already written down.

• ComplianceConnectedA renewal clock for certificates and inspections — gas safety, EICR, LOLER — so nothing lapses quietly.

  Its calendar shows when a contractor’s insurance runs out, and your own compliance map can point any duty at the recurring checklist or task that proves it is done.

  We also publish what the law actually asks of a hotel in England.

  The compliance guides
• SafetyConnectedRisk assessments, COSHH and safe systems of work with sign-offs.

  Risk assessments and COSHH with staff sign-offs — a hazard can raise an action task straight from the form, and overdue document reviews are posted into a chat group you choose, with a task attached.

  • Incident reporting with RIDDOR guidance
  • An export pack ready for an EHO visit
• VisitorsConnectedVisitors and contractors sign themselves in from a QR poster at the door, on their own phone, with your assembly point on the screen.It covers people at the door, not your own staff.

  Reception sees who is on site now, the team receiving them gets an arrivals card in chat, and a contractor’s visit lands on their record with any expired paperwork flagged. When the alarm goes, that list is the roll call — “12 of 14 accounted for”.

• AuditsConnectedBuild your own templates, run them on a phone.

  Sign off an audit and every failed item spawns its corrective task — routed to the right department, with the auditor’s photos and the asset the template tied to that question — and the two stay linked. Tie the template to a budget pot and those tasks land in it, badged “Audit”.

  • Corrective tasks spawn automatically, priority set by severity
• TrainingConnectedCourses staff complete on their phone — refreshers tracked, one matrix of who’s current, printable certificates.

  • Assessor sign-offs

Spend and stock stop being a month-end surprise — every cost lands where it belongs, as it happens.

• BudgetsConnectedTag a job with a budget pot and every cost on it lands there — a task, a call-out, an order, or the price of a new machine.

  Spent and committed, side by side. Audit templates and store orders carry a pot too, so what follows from them is costed from the start.

  • A tree of named pots for the year, with red-amber-green bars and a drill-in
• InventoryConnectedStock counts with par levels — one tap turns a shortfall into an order.

  • Monthly counts and suppliers
• OrdersConnectedOrders carry their supplier and land in the right budget pot — and the store desk raises one from a group store request for whatever it has to buy in.
• Group StoreConnectedOne catalogue for the whole group.It moves stock and paperwork between the store and the hotels, not money.

  A hotel fills a basket and sends it as one order, naming the budget pot it should come from; the store desk works one queue and marks each line — not started, on order, ready to collect, part delivered — and raises the supplier order for anything it has to buy in, pot attached. Stock and paperwork move; money does not.

• EnergyConnectedMeter readings and consumption dashboards — and a reading taken on a checklist goes straight into Energy as that meter’s reading when the checklist is signed off, so the morning round feeds the graphs by itself.
• StatisticsConnectedOverdue work by department and site, contractor spend, and the numbers managers actually ask for.

  Statistics reads across tasks, call-outs, checks and spend — so you can see where the pressure is building — and its assurance panel reads certificates, safety documents, contractor cover and open audits to show how covered you are right now, each tile opening the module behind it.